Is the cruise industry finally out of its depth?
– The Observer, April 19 2020, Rowan Moore
Keeping Afloat Means Quality Makeover
“We’ve been asked – and we’ve asked ourselves – why Covid-19 seems to be impacting Princess so heavily.” Thus spoke Jan Swartz, president of Princess Cruises, in a video posted on social media in mid-March. She looks sad-eyed and baffled into the camera: “We don’t really know.” Perhaps, she muses, the problem is something to do with the “diverse mix of people onboard our ships” and is “being magnified by our core values to respect, protect and connect the world”. She implores her “guests” with a “simple request”: “We ask you to book a future Princess cruise to your dream destination … as a symbol to the world that the things that connect us are stronger than those that divide us.”
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Through the WI Lens
Starting with the nightmare of on-board infection outbreaks experienced by some of the cruise operators during the Covid-19 crisis, this piece goes on to ask whether at least some of that misfortune was exacerbated by the industry’s practices. Like so many views at the moment, there is a tug of war on opinion – black and white, without too many shades of grey. The piece poses an even bigger question: whether the industry will be fundamentally changed in the wake of the virus.
To underline the need for change, The Observer reels off a litany of alleged failings, ranging from the ever-increasing size of cruise liners, which sometimes overshadow the Sydney Opera House or drown out the church bells in Venice with their horns; to pollution spills, environmental impacts and mistreatment of employees. The cruise industry has grown rapidly in recent years and it is certainly true that it (like every other travel sector) will have to change post-coronavirus. For one thing there will be far greater emphasis on sanitisation and medical grade cleanliness. The challenge for cruise operators will be to turn on its head the track record of tummy bugs and coronavirus infection, and to provide an ultra-safe environment for passengers. Hygiene, in effect, will become the real ‘hygiene factor’ for passengers post-virus. In regards to scale, many people have had plenty of time to reflect on the natural environment they enjoy and the slower pace of life under lockdown, are they likely to look for holiday options that are lower impact and more sustainable in the future? Apparently not, if this piece in Conde Nast Traveller is anything to go by. But cities and other communities may also be wary of hosting huge cruise ships – especially given the experience in Australia, where one vessel was responsible for a significant part of the country’s coronavirus infection. In future many destinations may be far more favourable towards smaller-scale cruises which provide a much greater quid pro quo for the resorts and historic places where they disembark.
People will still want to cruise on the world’s seas and oceans after Covid-19 – but is it more likely to be about a quality experience rather than piling berths high and selling them cheap or will ‘Revenge Travel’ really take off and anxiety and fear be damned?
What this article goes on to explain is how positive thinking – described here as ‘thriving’ – can counter the effects that come from the negativity outlined above, from reduced memory to diminished performance. Based on studying people in a series of organisations in different industries, one of the authors has found that people who attain this state are more resilient, experience less burnout, and are more confident in their ability to take control of a situation
“Behind the jargon what this is really about is how we address the challenge of biodiversity under threat, move away from fossil materials like plastic and concrete, and use nature in a sustainable way, all of which could be summed up by “living in harmony with nature”.”
“In the new ‘consensual contract’ between employer and worker, what’s required is a commitment from the employer to safeguard the wellbeing of their people, and a commitment in return from employees to take personal responsibility for their performance of their job.”
“Could loneliness not only be damaging our mental and physical health but also be making the world a more aggressive, angry place? And if so, what are the implications for a cohesive society and democracy?”
“On such fragile foundations are built the first steps towards a more ethical kind of business, and who knows what virtuous circles might result?”
“Scientific evidence recently emerged that, contrary to earlier beliefs, Covid-19 can be spread by tiny droplets that we breathe out when we respire, called aerosols.”
“Economic wellbeing is part of the story, but it is also about finding less stressful lifestyles, in which healthy diet figures as a meaningful measure of success.”
“The industry has every asset needed to be a guiding light in the shift toward personal health priority. Will that become a prevention legacy, a ‘phoenix rising’ from the Covid-19 ashes?”
“Looking at the bigger picture, putting the measures in this order represents a lost opportunity that the pandemic could have offered for a cultural pivot pivot towards getting people more focused on their health, a powerful statement of intent.”
“Employment is necessary to fulfil our most basic human needs such as food and shelter. Any significant increase in long-term unemployment will spell a retrograde step for human wellbeing like no other.”