Eduardo Porter, Hotel Workers Fret Over a New Rival: Alexa at the Front Desk, The New York Times, September 24, 2018
Inevitable Evolution
“Marriott just rolled it out in China,” enabling guests to check into their rooms without bothering with front-desk formalities, said Ms. Te’o-Gibney, a 53-year-old grandmother of seven. “It seems they know they will be eliminating our jobs.”
Through the WI lens
There is now ample evidence that the low-wage portion of the service economy is about to be displaced by technology. Jobs like cashiers, front-desk and concierge are being automated cheaply with Alexa or other equivalent devices. Occupations like cooking and cleaning are also in the firing line, with the cost of investing in robot-cleaners or robot-cookers decreasing sharply. As in the airline industry, the future of the service economy looks like this: humans will serve (at a low cost) high-end customers, while automated systems will be deployed for the rest of us.
Pluses (and minuses) Of Positive Thinking
What this article goes on to explain is how positive thinking – described here as ‘thriving’ – can counter the effects that come from the negativity outlined above, from reduced memory to diminished performance. Based on studying people in a series of organisations in different industries, one of the authors has found that people who attain this state are more resilient, experience less burnout, and are more confident in their ability to take control of a situation
Working With Nature
“Behind the jargon what this is really about is how we address the challenge of biodiversity under threat, move away from fossil materials like plastic and concrete, and use nature in a sustainable way, all of which could be summed up by “living in harmony with nature”.”
Resetting Company Culture
“In the new ‘consensual contract’ between employer and worker, what’s required is a commitment from the employer to safeguard the wellbeing of their people, and a commitment in return from employees to take personal responsibility for their performance of their job.”
Countering Loneliness
“Could loneliness not only be damaging our mental and physical health but also be making the world a more aggressive, angry place? And if so, what are the implications for a cohesive society and democracy?”
Staking The Moral High Street
“On such fragile foundations are built the first steps towards a more ethical kind of business, and who knows what virtuous circles might result?”
Breathe Easy
“Scientific evidence recently emerged that, contrary to earlier beliefs, Covid-19 can be spread by tiny droplets that we breathe out when we respire, called aerosols.”
Why Obesity Needs Weighty Solutions
“Economic wellbeing is part of the story, but it is also about finding less stressful lifestyles, in which healthy diet figures as a meaningful measure of success.”
Pulling Together Out Of Lockdown
“The industry has every asset needed to be a guiding light in the shift toward personal health priority. Will that become a prevention legacy, a ‘phoenix rising’ from the Covid-19 ashes?”
Opening The Right Doors
“Looking at the bigger picture, putting the measures in this order represents a lost opportunity that the pandemic could have offered for a cultural pivot pivot towards getting people more focused on their health, a powerful statement of intent.”
Home (working) Truths
“Employment is necessary to fulfil our most basic human needs such as food and shelter. Any significant increase in long-term unemployment will spell a retrograde step for human wellbeing like no other.”