Well Intelligence Privacy Policy

Well Intelligence is committed to protecting your personal information when you are using services from us. We want our services to be a safe environment for our users and we respect your personal data. This Data Protection Policy relates to our use of any personal information you provide to us through our website or by other means. In order to provide you with the full range of services, we are sometimes required to collect and process information about you.

Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act and General Data Protection Regulation (GDPR)


As subscribers of the Well Intelligence Community and Impetus Hub we store limited information about you and this is available for you to see changes can be made to your membership profile here. The information we keep about you is limited to your name, email address, contact number and membership type. We do not keep any payment details or sensitive information of this nature.

We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of personal information.


We’d like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

Online Security

By making a purchase on our site, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Microsoft Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet.

Data Protection

Your personal information refers to the data obtained from you in connection with the service provided to you. Your privacy is important to us and we promise to respect your personal information. Information is collected lawfully and we will do our best to ensure that your details are accurate and kept up-to-date.

We will use your personal information for the following purposes so that we can provide you with excellent service:
•    To confirm, update and improve customer records
•    Identify and inform you of services that may be of interest
•    Analyse and develop a relationship

Personal information you supply us with and the information about your use of services will only be used by Well Intelligence, to tell you by traditional letter, telephone or via digital means such as email, about services that may be of interest to you.

Information You Provide Voluntarily

When you complete a booking, sign up to our newsletter, consult with our team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected by us, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings, queries and providing you with marketing materials.

Cookie Usage

Cookies are small amounts of information that are sent to and are stored on your computer. They are used by Well Intelligence to identify you when you visit the site, and to make your experience of using the site more convenient. If you do not wish to have Cookies placed on your computer, please disable Cookies on your Internet browser.

Information We Automatically Collect

When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or in what way you interacted with the website. This information may be used to monitor or improve the website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.

Information We Share with Third Party Providers

We may share your personally identifiable information with service providers including

  • Payment processors for secure credit card payment transaction.
  • Hosting services.
  • Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters from us and will track some performance indicators, such as open and click rates.
  • Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, in order to gather information about your activities on our website and other sites, to provide you with targeted advertising based on your browsing activities and interests.
  • Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement and development of our website.
  • Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Well Intelligence, employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of Well Intelligence.
  • Information that is aggregated or anonymised which does not directly identify you.

How we Protect your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction; considering the risks involved in the processing and the nature of the personal information.

Our website is hosted on a secure https server and is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via SSL Secure Socket Layer technology. If a security breach causes an unauthorized intrusion into our system that materially affects you, then Well Intelligence will notify you as soon as possible and later report the action we took in response.

Access to Personally Identifiable Information

If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing Well Intelligence. We will give you access to your personally identifiable information that we hold within 30 days of a request to access. You may send a request to this email address info@wellintelligence.  If you wish to stop receiving email newsletters, please click on the unsubscribe link on any of the newsletters.

How Long Personal Data is Kept

We will retain your information for as long as required to deliver your service, agreement or resolve any issues, or until advised not to do so. Please note that we may not always be able delete records of all historical data. For example, we are required to retain certain records for financial reporting, legal and compliance reasons.

Third Party Websites

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We are unable to control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of those companies that provide them.

Our website includes links to other websites, whose privacy practices may differ from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We therefore advise you to carefully read the privacy policy of any website you visit.

Changes to Privacy Policy

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with Well Intelligence.


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